This Privacy Policy explains how Media Hut (Private) Limited ("Media Hut", "we", "us") collects, uses and protects personal information when you visit mediahut.net, contact us, or use our services. We provide services to businesses, and this policy covers information about the individuals we deal with at those businesses.
Information we collect
- Contact details you submit through our website forms, such as your name, company, designation, phone number, email address, city and site address.
- Information about your requirements, such as required bandwidth, services of interest and any notes you provide.
- Account and service information for clients, including billing contacts, service configuration, usage data and support history.
- Technical information collected when you visit our website, such as IP address, browser type and pages visited, recorded in standard server logs and by the analytics tools described under Cookies.
How we use information
- To respond to enquiries, prepare proposals and confirm service availability.
- To deliver, monitor, support and bill for the services you contract.
- To communicate about service status, incidents, maintenance and account matters.
- To protect our network, website and clients from fraud, abuse and security threats.
- To comply with our legal and regulatory obligations.
Legal and regulatory obligations
As a licensed telecommunications service provider in Pakistan, Media Hut is subject to the Pakistan Telecommunication (Re-organization) Act, 1996, the regulations and directives of the Pakistan Telecommunication Authority (PTA), and the Prevention of Electronic Crimes Act, 2016, among other laws.
These laws may require us to retain certain records, such as subscriber and connection records, for prescribed periods, and to disclose information to authorized government or law enforcement agencies when lawfully required. We only disclose information where we are legally obliged to do so.
Sharing information
We do not sell personal information. We share it only with service providers who help us operate our business, such as email delivery, hosting and field support partners, under obligations of confidentiality, and with authorities where required by law.
Data security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Retention
We keep personal information only for as long as needed for the purposes described above, including any period required by law or regulation. Website enquiries that do not lead to a service relationship are deleted when no longer needed.
Cookies
Our website uses Google Tag Manager to load analytics tools that help us understand how visitors use the site, such as which pages are viewed and how visitors arrive. These tools may set cookies and collect information such as your IP address, browser type and pages visited. This information is processed by Google under its own privacy policy.
Embedded content, such as the map on our contact page, is also provided by third parties who may set their own cookies under their own privacy policies.
You can block or delete cookies through your browser settings. Blocking analytics cookies does not affect your ability to use this website.
Your choices
You may ask us to access, correct or delete personal information we hold about you, subject to our legal and regulatory obligations. Contact us using the details below.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with its effective date.
Contact
Questions about this policy can be sent to info@mediahut.net, +92 51 844 3312, or 14 London Plaza, G-9 Markaz, Islamabad, Pakistan.