Engagement Levels
Our managed services are structured as engagement levels. Start where you need to and expand at your own pace, from internet only to full IT management.
Level 1 to Level 4
Four ways to work with us
Each level builds on the one before. There are no published prices: your proposal sets out exactly what is included, your committed bandwidth and your documented SLA terms.
Level 1
Internet Only
Committed connectivity, fully visible
Dedicated CIR connectivity with a live client dashboard and a named account manager.
Request a Quote for Level 1- Dedicated Internet Access on CIR
- Live client dashboard
- Named account manager
- 24/7 NOC monitoring
Level 2
Network Management
Level 1 plus your internal network
Everything in Level 1, plus management of your internal network infrastructure.
Request a Quote for Level 2- Everything in Level 1
- LAN, switches and routers managed
- Wireless infrastructure managed
- Network monitored by our team
Level 3
Server and Email
Level 2 plus servers and email
Everything in Level 2, plus management of your servers and business email.
Request a Quote for Level 3- Everything in Level 2
- Server setup and administration
- Patching and monitoring
- Business email hosting and management
Level 4
Full Managed IT
One partner for connectivity and IT
Everything in Level 3, plus helpdesk and endpoint support for your users.
Request a Quote for Level 4- Everything in Level 3
- IT helpdesk for your users
- Endpoint support
- Remote and on-site support
Comparison
What each level includes
| Feature | Level 1Internet Only | Level 2Network Management | Level 3Server and Email | Level 4Full Managed IT |
|---|---|---|---|---|
| Dedicated Internet Access on CIR | Included | Included | Included | Included |
| Live client dashboard | Included | Included | Included | Included |
| Named account manager | Included | Included | Included | Included |
| 24/7 NOC monitoring | Included | Included | Included | Included |
| On-site response commitment in your SLA | Included | Included | Included | Included |
| Internal network management (LAN, switches, routers, wireless) | Not included | Included | Included | Included |
| Server setup, administration and monitoring | Not included | Not included | Included | Included |
| Business email hosting and management | Not included | Not included | Included | Included |
| IT helpdesk for your users | Not included | Not included | Not included | Included |
| Endpoint support | Not included | Not included | Not included | Included |
| All levels are quote based. | Request a Quote for Level 1 | Request a Quote for Level 2 | Request a Quote for Level 3 | Request a Quote for Level 4 |
Hosting, VoIP and security services are also available alongside the engagement levels. Pilot terms are available for clients switching from existing providers.
Not sure which level fits?
We will review your sites and recommend the right level during your site survey.